General Motors is delaying the first sales of its 2024 midsize pickups to ensure that the software on the vehicles functions properly.
Sales of the new model year GMC Canyon and Chevrolet Colorado are being delayed while a software fix is tested and validated. The decision affects about 15,000 pickups, a GMC spokesperson said. The vehicles have started to ship to dealerships, though none have been delivered to customers, and GM said the stop sale is not related to a safety issue and should be lifted shortly.
“Certain [model year 2024] Colorados and Canyons displayed intermittent software quality issues, identified during our rigorous validation process,” Brandee Barker, GM’s vice president of global technology communications, said Monday in a statement to Automotive News. “A fix has been identified and implemented into vehicles that have begun shipping to dealers this morning.”
Late last year, Chevrolet issued a software-related stop sale on the Blazer EV. Since then, GM’s software and services team, led by Mike Abbott, instituted new software testing and quality processes to ensure software runs properly, CEO Mary Barra told analysts last month. Abbott, the automaker’s executive vice president of software and services, joined GM last year from Apple, where he led cloud services.
“We are disappointed when we choose to pause sales, but we are committed to quality and the customer experience, therefore software updates will continue to be part of the process as our vehicles become more and more technologically advanced,” Barker said in the statement.
“We’ve put in place a world-class software leadership team that is urgently working to overcome any issues in the short term, while building for the long term, including revamping the software development process and more importantly the validation process. We’re confident that our vehicles will have software that exceeds customer expectations.”