The passenger on a flight between Rome and Nantes was refused any compensation by the airline Volotea, even though his plane arrived 19 hours late.
Guillaume is the unfortunate passenger on a Volotea flight from Rome to Nantes (Pays-de-la-Loire) arrived 19 hours late on Friday, August 30. to Telegramthis resident of Saint-Grégoire, near Rennes (Brittany) indicates that his claim for compensation was “rejected by the company that blames the airport”. “I'm disgusted when we see how things go with a low-cost airline… I'm not going to fly with them,” Guillaume confides to our colleagues.
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Contacted by Télégramme, the Spanish company justified itself: “The delay of this flight was caused by exceptional circumstances beyond our control, in particular a fire near Rome airport. INCIDENT […] disrupted operations at the airport, resulting in congestion, long queues for departing aircraft and congestion in air traffic. This delay, caused by an exceptional external event, does not fall under compensable situations according to European regulation EU261.
Which Guillaume disputes. “An air traffic controller friend gave me the flight history of the plane. We can see that it has accumulated many delays throughout the day, especially between Nantes and Strasbourg before reaching Italy. “Rome airport has no connection he confirmed to me over the phone.”
Enough to encourage the plaintiff to attack Volotea. “I'll use my bank's legal insurance to take them to court,” he warns. The other 150 passengers on the flight, in turn, reunited via the Whatsapp network. They plan to contact RTL host Julien Courbet to also try to get compensation.