The project, which is expected to be implemented over a period of 24 months and includes a further 60 months of employment, will provide Paradores with the capacity to effectively meet the challenges of the digitalization and improve your customers' experience. Minsait's solution, present in hotel chains worldwide, will help Paradores in the Management of reserves with an integrated system for all activities, which makes the processes of Check in And checking outdecision-making and simplification of services.
In addition, the system can implement additional changes and functionalities as they appear. new technological developments in a more agile way and without additional costs. Another one of the advantages of the platform results directly in the customers. Enhance loyalty programs and personalize offers across available channels such as email, mobile, web, and social networks, helping you meet user expectations of the network of Paradores. Similarly, the platform that Minsait is implementing in its project for the hotel chain will one centralized database to generate forecasts and facilitate decision-making based on customer preferences.
Ricardo Mar, Secretary General of the public hotel, emphasizes that “at Paradores we are committed to modernization of the company as one of the fundamental pillars included in the Strategic Plan 2023-2026. The constant technological evolution leads us to place the customer at the heart of our business to improve their experience when visiting a Parador. To do this, we have Minsait's track record in implementing this hotel management tool that will help and streamline the company's internal processes. “.
For his part, Emilio Mora, Global Director of Hospitality, Airlines and International Industry Minsaitalso celebrated the signing of the agreement “with a chain of relevance of Paradores, a reference among the major Spanish and international chains with which we collaborate in search of the most efficient management and satisfaction of the needs arising from an increasingly digital world and from customers who demand a unique experience in every stay in a hotel.”
