How did customer service get so bad?

They used to say the British didn’t complain. We were known for our sense of reserve. But the apparent death of customer service in the UK has moved the national conversation on from talking about the weather. Today, we’re more likely to bond over our gripes with banks, energy companies, …

Read more

The great bet on rate cuts is off

Stay informed with free updates Simply sign up to the Central banks myFT Digest — delivered directly to your inbox. Welcome to what Goldman Sachs is calling “reflation desperation”. For policymakers and investors, this will be a nauseating and probably lengthy ride. The embarrassing reset has come about because it …

Read more

Mazda BT-50 Thunder Pro: A ute without boundaries

SPONSORED CONTENT When Mazda threw me the keys to its latest and greatest dual-cab ute, the BT-50 Thunder Pro, we headed off-the-beaten-track for some fun on the pristine New South Wales South Coast leaving the daily grind behind. Picking up the BT-50 I was excited to see the full-fat Thunder …

Read more

The Justice Department wants to cut down on corporate misbehavior by offering wrongdoers leniency

The Justice Department is piloting a new program meant to entice employees or other individuals involved in unlawful corporate behavior to report it in exchange for leniency—with conditions. The new “Voluntary Self-Disclosure” program targets select individuals who were personally involved in corporate or financial wrongdoing, encouraging them with a non-prosecution …

Read more

BYD spinoff reveals electric sports car, rugged SUV concepts

Fang Cheng Bao – one of Chinese car giant BYD’s many spinoff brands – has revealed a pair of unique electric concept vehicles, both expected to enter production in the coming years. Car News China reports Fang Cheng Bao unveiled the electric sports car concept and rugged SUV show car …

Read more

Oil traders bet Iran will want to keep its exports flowing

Unlock the Editor’s Digest for free Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter. Despite crude oil’s combustible properties, armed conflict near large oil producers — Russia and now Iran — has not ignited a sustained rise in price. Brent crude fell on Monday, …

Read more